Frequently asked Questions (FAQ's)
How can I place an order with Hijaz Foods?
You can place an order through our website by browsing our products, adding desired items to your cart, and proceeding to checkout.
What are the delivery charges and estimated delivery times?
Delivery charges and times may vary depending on your location. Typically, delivery within Pakistan takes 5-7 working days.
Do you offer international shipping?
Currently, we do not offer international shipping.
Can I return or exchange a product?
Yes, returns are accepted if reported within 7 working days due to expiry, wrong delivery, or faulty/leaked items
How should I store your products, and what is their shelf life?
Specific storage instructions and shelf life details are provided on each product’s packaging. For optimal freshness, please follow these guidelines carefully.
What payment methods do you accept?
Delivery charges and times may vary depending on your location. Typically, delivery within Pakistan takes 5-7 working days.
How can I track my order?
You can request tracking details by providing your order number via email or WhatsApp to our customer service team.
I am interested in distributing your products. What should I do?
For distribution-related queries, please contact us at 03324790999 or via email at hijazfoods101@gmailcom
Are your products available in my city?
We deliver across major cities in Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and many others. You can check product
What should I do if I receive a damaged or wrong product?
If you receive a damaged, expired, or incorrect item, please contact us within 24 hours of receiving your order with pictures of the product, and we will arrange for a replacement or refund.
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 2 hours of placement. Once dispatched, orders cannot be changed. Please contact our support team immediately for assistance.
Do you offer bulk discounts for events, restaurants, or retailers?
Yes! We offer special rates and bulk discounts for businesses, restaurants, hotels, caterers, and event organizers. Please reach out to our sales team for a customized quote
Do you have a loyalty or referral program?
We are working on introducing a customer loyalty and referral program to reward our regular customers. Stay tuned for updates!
Are your products safe for children and elderly people?
Yes, our products are made using high-quality, Halal ingredients without harmful additives, making them safe and healthy for all age groups. Always check the product’s nutritional info and allergen information if you have specific dietary concerns.
Do you use preservatives or artificial flavors?
At Hijaz Foods, we prioritize natural and wholesome ingredients. Most of our products are free from harmful preservatives and artificial flavors. Please refer to product details for specifics.
I am interested in distributing your products. What should I do?
For distribution-related queries, please contact us at 03324790999 or via email at hijazfoods101@gmailcom