Hijaz Foods Privacy Policy
Effective Date: 1st Dec 2023
This Privacy Policy outlines the methods and purposes for which Hijaz Foods collects, uses, and protects your personal information. Whether you interact with us online or offline, we are committed to safeguarding your privacy.
Scope of Policy
This policy applies to all visitors to our website, users of our services, individuals who contact us, and customers of Hijaz Foods. By accessing our services, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following categories of personal information:
- Personal Identification Information: Names, email addresses, phone numbers, and encrypted passwords.
- Transaction Information: Details of your purchases, including the products ordered and payment information.
- Usage Data: Information about your interactions with our website, such as browsing behavior, search queries, and purchase history.
- Communication Data: Records of any correspondence with us, including your feedback, opinions, and any views you share publicly on social media.
- Consent Records: Documentation of any consent you have provided, including the date, time, and means of consent.
Methods of Collecting Information
We collect information through various channels, including:
- Directly from you when you contact us, make a purchase, subscribe to our newsletter, or interact with our services.
- Automatically as you navigate through our website, using cookies and tracking technologies.
- From third-party sources, such as social media platforms or other external services.
Use of Personal Information
Hijaz Foods may process your information for the following purposes:
- Providing Services: To fulfill your orders, process payments, and deliver products.
- Communication: To respond to your inquiries, send notifications, and provide customer support.
- Marketing: To inform you about our products, promotions, and special offers.
- Security: To protect our IT systems and ensure the security of your data.
- Compliance: To comply with legal obligations and conduct necessary investigations.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Generally, we will delete your data within 180 days after account closure, unless required for legal, tax, or accounting purposes. In such cases, data may be retained for up to five years.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. However, blocking cookies may impact your ability to use certain features of our website.
Protection of Personal Information
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. This includes encryption, secure data storage, and regular monitoring of our systems. While we strive to protect your information, no method of transmission over the internet is entirely secure.
User Rights
You have the right to:
- Access and Modify: Request access to or correction of your personal information.
- Delete: Request the deletion of your personal data, subject to certain legal obligations.
- Opt-Out: Unsubscribe from marketing communications or restrict the use of your data.
- Block Cookies: Configure your browser to block cookies, though this may limit your access to certain features.
To exercise these rights, please contact us with proof of identity. We will respond to your request within five business days.
Changes to Privacy Policy
Hijaz Foods reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact our customer support team. We will address your inquiries promptly.
By using our services, you acknowledge and agree to the terms of this Privacy Policy.