Hijaz Foods Return and Exchange Policy

Effective Date: 1st Dec 2023

Thank you for choosing Hijaz Foods. We are committed to providing high-quality products and ensuring your satisfaction. This policy outlines the conditions and procedures for returns and exchanges.

Eligibility for Return and Exchange

1. Damaged Goods:
   If the product you receive is damaged during transit or upon arrival, you may request a return or exchange. Please provide photographic evidence of the damaged goods. In this case, Hijaz Foods will bear the shipping costs.
2. Incorrect Items:
   You are eligible for a return or exchange if you receive an item different from what you ordered. Contact us with your order details and any necessary supporting documentation. Hijaz Foods will cover the shipping costs for returning the incorrect item.
3. Change of Mind:
   If you decide to return or exchange a product due to a change of mind, you may do so within 3 days of receiving it. In this case, the consignee will be responsible for all shipping costs. It is the consignee’s responsibility to send the product back to Hijaz Foods using a trackable courier service.

Return and Exchange Process

1. Notification:
   To initiate a return or exchange, please contact our customer service within 3 days of receiving the product. You can reach us via our website or social media channels.
2. Required Information:
   When requesting a return or exchange, please provide the following:
   • Order number
   • Supporting evidence, such as photographs or videos (if applicable)
3. Review and Verification:
   Our customer service team will review your request and determine eligibility based on the guidelines above. Additional information or evidence may be requested if necessary.
4. Resolution:
   If your request is approved, we will process the return or exchange. Refunds will be issued using the original payment method, and processing times may vary depending on your bank or payment provider.

Shipping Costs

1. Damaged Goods or Incorrect Items:
   If your return or exchange is due to damaged goods or an incorrect item, Hijaz Foods will cover the shipping costs for returning the product.
2. Change of Mind:
   For returns or exchanges due to a change of mind, the consignee will bear the shipping costs. It is the consignee’s responsibility to send the product back to Hijaz Foods using a trackable courier service.

Policy Modifications

We reserve the right to modify or update this Return and Exchange Policy at any time. Changes will be effective immediately upon posting the updated policy on our website.

Contact Us

If you have any questions or need further assistance, please contact our customer service team through our website or social media channels.

This policy is in addition to any rights you may have under applicable consumer protection laws.